QUESTIONS AND ANSWERS


Frequently asked questions are listed below. Click on the question to access the associated answers.

Enrolment

 

1)  Why do I need to enrol in Pharmacists' Gateway Canada?

 

2)  I completed the PEBC Document Evaluation more than 5 years ago; do I still need to enrol in Pharmacists' Gateway Canada?

 

3)  I am a US graduate.  Do I need to enrol in Pharmacists’ Gateway Canada before contacting the Pharmacy Examining Board of Canada (PEBC)?

 

4)  Do I need to be a licensed pharmacist if I plan to work in an industry setting?

 

5) Am I considered an International Pharmacy Graduate, even though I am a Canadian citizen?


6) What is the enrolment fee for?

7) What is the profile and how is it different from an enrolment?

 

8) Who has access to my file and can see my information?

 

9) Do I have to be in Canada to enrol in the Pharmacists' Gateway Canada?

 

10) What pharmacy regulatory authority do I choose?

 

11) Can I choose more than one pharmacy regulatory authority to pursue licensure?

 

12)  I want to change my designated pharmacy regulatory authority, how do I do that?

 

13)  I am having trouble enrolling in the Gateway, what should I do?

 

14)  I did not receive the confirmation email after my enrolment, where can I find my National ID number?

 

15)  The document evaluation status in my profile was recently updated; however, when I click on the status, it says "no records found".  Is this normal?

 

 

Payment/Refund

 

16) If I don't have a credit card, how can I pay the fee?

 

17) When do taxes apply to purchases made through Pharmacists' Gateway Canada?

 

18) What if I change my mind, can I get a refund?

 

 

Language Proficiency Requirements

 

19) Why am I required to complete the Language Proficiency Test? I'm from an English/French speaking country.

 

20) How do I know my language proficiency results have met the requirements?

 

21) What do I need to do after completing the language proficiency test? Where do I send my test results? '

 

22) I have a copy of my language proficiency test results; can I submit my own copy to the Gateway?

 

 

Self Assessment Tools

 

23)  Are the self-assessment tools part of the licensure process?

 

 

Other

 

24) What are your hours of operation?

 

25) Can I come to your office in person?

 

26) What happens if I forget my username or password?

 

27) I entered some information incorrectly on my application, how can I fix it?

 

28What happens when I get the error message "login failed" when I try to login?

 

 

Answers:

 

Enrolment


1) Answer

Enrolment in the Pharmacists’ Gateway Canada (Gateway) is a mandatory first step for all international pharmacy graduates who require a Pharmacy Examining Board of Canada (PEBC) Qualification Certificate. (The PEBC Qualification Certificate is required in all provinces in Canada except Québec) The Gateway is a central repository for your original documents and evaluation results, and is accessible to those who require it throughout the licensure process such as: PEBC, the pharmacy regulatory authority and you. In addition, it provides the most up-to-date and accurate information about licensure in Canada. Applicants from France wanting to practice pharmacy in Québec do not need to enrol in the Gateway. Other applicants who wish to practice pharmacy in Québec are encouraged to enrol in the Gateway.

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2)  Answer

If you are required to re-apply for Document Evaluation by the Pharmacy Examining Board of Canada (PEBC), then you are required to enrol in Pharmacists’ Gateway Canada first. The National Identifier Number is required for the Document Evaluation application.

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3)  Answer

As of August 20, 2014, graduates who obtained their pharmacy education in the United States (U.S.) are required to enrol in Pharmacists’ Gateway Canada (Gateway) and receive a National Identifier Number before applying to Pharmacy Examining Board of Canada (PEBC) for the Pharmacist Qualifying Examination [*This does not apply to U.S. graduates who initiated the certification process with PEBC prior to August 20, 2014]. Please write your National ID number in the top right corner of the Qualifying Examination application form. PEBC will not be able to process applications for the Qualifying Examination from U.S. graduates unless a National Identifier Number is provided. The cost to enrol in the Gateway is $325 CAD + tax, if applicable and is paid via the Gateway.

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4) Answer

It will depend on the type of job and the requirements for that job. Enrolment in Pharmacists’ Gateway Canada is only required if you choose to pursue licensure as a pharmacist in Canada.

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5) Answer

Individuals who have graduated from a pharmacy program outside of Canada are considered International Pharmacy Graduate, regardless of citizenship.

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6) Answer

Pharmacists’ Gateway Canada is managed by NAPRA (National Association of Pharmacy Regulatory Authorities) which is a not for profit organization. It uses the enrolment fee to manage the Gateway operations which includes hosting the website, maintaining the accuracy and integrity of the information on the website and the data stored in the repository, and providing client services from Monday to Friday 8:30am to 4:30 pm Eastern Standard Time.

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7) Answer

A profile is required to purchase the self-assessment tools and is the first step to enrol in Pharmacists’ Gateway Canada. It is free to set up and will not expire.


The profile does not allow you to initiate the process to become licensed to practice pharmacy in Canada and is not linked to the central document repository. The pharmacy regulatory authorities and the Pharmacy Examining Board of Canada cannot access and upload documents/test results to a profile.

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8) Answer

The Pharmacy Examining Board of Canada (PEBC) and the National Association of Pharmacy Regulatory Authorities (NAPRA) administrator have authority to upload, download and view certain information on your file as required for the purpose of processing your application for licensure. The pharmacy regulatory authority will have the same authority as PEBC and NAPRA once you apply to them. This step is usually after successfully completing the Evaluating Examination. Only those required to have access will be given access to your information. Your information is kept completely confidential and will never be sold or available to the public.

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9) Answer

No, you do not have to be in Canada to enrol in Pharmacists’ Gateway Canada. Enrolment can take place from anywhere in the world where there is access to the Internet.

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10) Answer

The choice of which pharmacy regulatory authority (PRA) to choose is a personal one. It is recommended that you review all of the PRAs and their requirements for licensure in addition to the information found in our “What You Need to Know: Licensure Requirements” section of the website. There is also a comparison tool available on this page which may help you make your decision.

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11) Answer

Upon initial enrolment you will be able to select one pharmacy regulatory authority (PRA). Once your account has been created, you will have the option to designate additional PRAs with the applicable fee ($325 + tax, if applicable) per additional PRA designated.

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12) Answer

You may change your designated pharmacy regulatory authority if you have not applied to a PRA through Pharmacists’ Gateway Canada. The process is easy:
  a. Log into your profile
  b. Click PRA on the blue navigation bar
  c. Select the “Update” button
  d. Designate your new PRA

Once you have applied to a PRA, you cannot change it. You must add another PRA if you wish to change. The process to add a PRA is:
  a. Log into your profile
  b. Click PRA on the blue navigation bar
  c. Select the “Add New” button
  d. Select the PRA from the drop down list
  e. Accept the terms and conditions
  f. Pay the non-refundable fee of $325+tax, if applicable.
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13) Answer

Pharmacists' Gateway Canada was designed to work with a full version of Internet Explorer on a desktop or a laptop.  It will not work on a tablet or a smart phone unless it is windows enabled and you can use Internet Explorer.  If you are still experiencing problems with the enrolment page, please send an email to gatewayinfo@napra.ca.  If possible, please send a screen shot of the problem.

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14) Answer

Please send a request by email to gatewayinfo@napra.ca.  Your email should include your name, your date of birth and the date that you enrolled.  If possible, please include a copy or a screenshot of your PayPal receipt.

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15)  Answer

This is normal.  It will say "no records found" until the documents are scanned into your profile.  The Pharmacy Examining Board of Canada (PEBC) will scan in your documents to make them available to the designated pharmacy regulatory authority (PRA) to use when required.

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Payment/Refund

 

16) Answer

PayPal is the only method of payment accepted online. You can use a credit card with or without a PayPal account or you can create an account at www.paypal.com and link your bank account information to pay by e-check or debit card. 

 

Other options include: asking a relative or a friend who is in possession of a valid credit card to pay on your behalf as the information of the payer and the applicant does not have to be the same; or, you can submit a paper application and pay using an international money order or bank draft drawn on a Canadian bank.  If you are interested in this option please send an email to gatewayinfo@napra.ca for more information.

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17) Answer

13% Harmonized Sales Tax (HST) applies to all payments made from a bank account within Canada or with a credit card registered to someone in Canada. Taxes will not be charged if payment is made from a bank account or credit card registered to someone outside of Canada. Example: If a candidate is living outside of Canada but the payer’s credit card is registered to someone in Canada, 13% HST will be charged. If the credit card (or bank account) is registered to a person outside of Canada then HST will not apply.
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18) Answer

Goods and services purchased through Pharmacists' Gateway Canada are not refundable.  Exceptions may be made, subject to an administration fee. Contact gatewayinfo@napra.ca or call 613-569-9800 for more information.

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Language Proficiency Requirements

 

19) Answer

Language Proficiency is a requirement for licensure in all provinces in Canada. However, graduates from an accredited Canadian (CCAPP) or American (ACPE) pharmacy program do not have to submit documentation verifying their proficiency in English. Please refer to the "What You Need to Know: Language Proficiency" section of the website for additional information. If you are still not sure of the requirements, please contact your designated pharmacy regulatory authority directly. It should be noted that in most cases language proficiency results must be submitted directly from the testing centre to NAPRA for review, or if you have taken the language proficiency test through the International English Language Testing System (IELTS), your results can be made available online through a secure portal.
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20) Answer

Acceptable language proficiency scores can be found on the Pharmacists' Gateway Canada (Gateway) website under the "What you Need to Know: Language Proficiency" section. Once the results have been submitted to the Gateway, you can verify their acceptance by checking your personalized licensure model in your Gateway account.

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21) Answer

Language proficiency results must be sent directly from the testing facility to Pharmacists' Gateway Canada at the following address:

 

Attn: Pharmacists’ Gateway Canada
National Association of Pharmacy Regulatory Authorities
Suite 1800, 130 Albert Street,
Ottawa, ON K1P 5G4
Canada

 

If you have taken the language proficiency test through the International English Language Testing System (IELTS), your results can be made available online through a secure portal and do not have to be sent by mail to Pharmacists’ Gateway Canada.

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22) Answer

No, NAPRA will only accept results directly from the testing facility; however, if you have taken the language proficiency test through the International English Language Testing System (IELTS), your results can be made available online through a secure portal and do not have to be sent by mail to Pharmacists’ Gateway Canada.

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Self Assessment Tools

 

23) Answer

The self-assessment tools are not part of the formal process to obtain a licence in Canada. The tools were developed solely for your personal use.

 

The Readiness Self-Assessment tool is intended to help you become better informed about the Canadian licensing procedures and to make sure you have accurate expectations about the length of time, costs and the skills and knowledge required to become a licensed pharmacist in Canada.

 

The Pharmacy Practice Skills and Knowledge Self-Assessment tool was developed to help you determine how your pharmacy skills and knowledge might compare with the standards required for Canadian practice and to help you identify areas where you may require additional education or training.

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Other

 

24) Answer

NAPRA Gateway Client Services operates Monday to Friday from 8:30 a.m. to 4:30 p.m. EST.  Pharmacists' Gateway Canada is available online 24 hours a day, 7 days a week. 
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25) Answer

Pharmacists' Gateway Canada is only accessible to candidates by telephone between the hours of 8:30 and 4:30 pm, Eastern Standard Time, or in writing, by mail or email. The office is not open to the public.
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26) Answer

If you have forgotten your password to login to Pharmacists’ Gateway Canada, you can use the "Forgot Password" icon on the sign-in page or contact client services. If you have forgotten your username then you will need to contact client services directly by phone 613-569-9800 or email gatewayinfo@napra.ca.

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27) Answer

If you are in the process of opening an account (have not submitted payment) then it is best to close and restart a new application. If you have completed payment and need to make changes, please send an email to gatewayinfo@napra.ca gatewayinfo@napra.ca indicating the changes and the answers to your two security questions (found in your account).
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28) Answer

Pharmacists' Gateway Canada was designed to work on a full version of Internet Explorer. It will not work on a tablet of a smart phone unless it is Windows enables and can run Internet Explorer. If there are more than four consecutive unsuccessful attempts to login, the account will be locked.

Please send an email to Client Services gatewayinfo@napra.ca with a brief explanation of the issue. The email should also include your name and National ID number.

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