QUESTIONS AND ANSWERS


Frequently asked questions are listed below. Click on the question to read the answer.

Enrolment

 

1. Why do I need to enrol in Pharmacists' Gateway Canada?

2. Do I have to be in Canada to enrol in Pharmacists’ Gateway Canada?

3. Do I need to be a licensed pharmacist for me to start the licensure process in Canada?

4. Am I considered an international pharmacy graduate even though I am a Canadian citizen?

5. I am a US graduate. Do I need to enrol in Pharmacists’ Gateway Canada before contacting the Pharmacy Examining Board of Canada?

6. Do I need to be a licensed pharmacist if I plan to work in an industry setting?

7. I completed the PEBC Document Evaluation more than 5 years ago. Do I still need to enrol in Pharmacists’ Gateway Canada?

8. What is the profile and how is it different from an enrolment?

9. What is a National ID Number?

10. When I am creating my password, it keeps on saying that it needs to be a minimum of 7 characters and 1 symbol. What does this mean?

11. My phone number is not 10 digits; how can I add my phone number?

12. What is the enrolment fee for?

13. I want to make the payment, but I don’t know what billing address means?

14. I have added all the details and consent for collection of personal information, but when I click on the ACCEPT button, I am unable to submit the payment.

15. Which province has the simplest process?

16. Can I choose more than one pharmacy regulatory authority to pursue licensure?

17. I want to change my designated pharmacy regulatory authority. How can I do that?

18. I am having trouble enrolling in Pharmacists’ Gateway Canada. What should I do?

19. I did not receive the confirmation email after my enrolment. Where can I find my National ID number?

20. What is the difference between PEBC ID and National ID Number?

21. Who has access to my file and can see my information?

22. Does my account on Pharmacists’ Gateway Canada expire?

 

 

Payment/Refund

 

23. I don’t have a credit card. How can I pay the fee?

24. When do taxes apply to purchases made through Pharmacists’ Gateway Canada?

25. Are the Gateway fees tax deductible?

26. Can I get a refund if I change my mind?

 

 

Language Proficiency Requirements

 

27. Why am I required to complete the Language Proficiency Test? I’m from an English/French speaking country.

28. I was born and raised in Canada. Do I still need to prove fluency?

29. What are the approved English language examinations?

30. How do I know if my language proficiency results have met the requirements?

31. How can I add my language proficiency test results to my Gateway profile?

32. Which format of the IELTS is accepted? Academic or General format?

33. What is the TOEFL iBT® Test Destination Institution (DI) Code for NAPRA?

 

 

Self-assessment Tools

 

34. Do I have to buy the self-assessment tools?

35. Are the self-assessment tools part of the licensure process?

 

 

Other

 

36. What is the next step after Enrolment in Pharmacists’ Gateway Canada?

37. How can I get an Educational Credential Assessment (ECA) Report?

38. What is the current status of my PEBC Document Evaluation application?

39. I am a Pharmacist from the United Kingdom (UK), am I still required to sit the PEBC Evaluating Examination?

40. Is there any study material available to prepare for the PEBC Examinations?

41. When do the Pharmacy Examining Board of Canada’s (PEBC) Examinations expire?

42. How can I apply to my designated pharmacy regulatory authority (PRA)?

43. Do you have a list of international pharmacy programs that are accepted in Canada?

44. How can I get detailed information on how I can immigrate to Canada?

45. Is it possible to go to Canada on a tourist visa to apply for the Evaluating Examination or should I apply for immigration beforehand?

46. What happens if I forget my username or password?

47. What are your hours of operation?

48. Can I come to your office in person?

 

Answers:

 

Enrolment


1. Why do I need to enrol in Pharmacists' Gateway Canada?

 

Enrolment in Pharmacists’ Gateway Canada (Gateway) is a mandatory first step for all international pharmacy graduates who require a Pharmacy Examining Board of Canada (PEBC) Certificate of Qualification. (The PEBC Certificate of Qualification is required in all provinces in Canada except Quebec.) The Gateway is a central database for your original documents and evaluation results. This information can only be viewed by you, PEBC, the pharmacy regulatory authority (once you apply to them) and NAPRA administrators. In addition, it provides the most up-to-date and accurate information about licensure in Canada. Applicants applying for licensure y in Quebec do not need to enrol in the Gateway.
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2. Do I have to be in Canada to enrol in Pharmacists’ Gateway Canada?

No, you do not have to be in Canada to enrol in Pharmacists’ Gateway Canada. Enrolment can take place from anywhere in the world where there is access to the Internet.
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3. Do I need to be a licensed pharmacist for me to start the licensure process in Canada?

The minimum educational requirement is a four-year undergraduate degree in pharmacy. You are not required to be licensed anywhere in the world to be eligible to start the licensure process is Canada.
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4. Am I considered an international pharmacy graduate even though I am a Canadian citizen?

Individuals who have graduated from a pharmacy program outside of Canada are considered international pharmacy graduate, regardless of citizenship.
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5. I am a US graduate. Do I need to enrol in Pharmacists’ Gateway Canada before contacting the Pharmacy Examining Board of Canada?

As of August 20, 2014, graduates who obtained their pharmacy education in the United States are required to enrol in Pharmacists’ Gateway Canada (Gateway) and receive a National ID number before applying to Pharmacy Examining Board of Canada (PEBC) for the Pharmacist Qualifying Examination. [*This does not apply to U.S. graduates who initiated the certification process with PEBC prior to August 20, 2014]. Please write your National ID number in the top right corner of the Qualifying Examination application form. PEBC will not be able to process applications for the Qualifying Examination from U.S. graduates unless a National Identifier Number is provided. The cost to enrol in the Gateway is $340 CAD + tax, if applicable and is paid via the Gateway.
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6. Do I need to be a licensed pharmacist if I plan to work in an industry setting?

It will depend on the type of job and the requirements for that job. Enrolment in Pharmacists’ Gateway Canada is only required if you choose to pursue licensure as a pharmacist in Canada. Please note that only a licensed pharmacist can identify as pharmacist in Canada.
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7. I completed the PEBC Document Evaluation more than 5 years ago. Do I still need to enrol in Pharmacists’ Gateway Canada?


If you are required to re-apply for Document Evaluation by the Pharmacy Examining Board of Canada (PEBC), then you are required to enrol in Pharmacists’ Gateway Canada first. The National Identifier Number is required for the Document Evaluation application.
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8. What is the profile and how is it different from an enrolment?

A profile is required to purchase the self-assessment tools and is the first step to enrol in Pharmacists’ Gateway Canada. It is free to set up and will not expire.

The profile does not allow you to apply for the Pharmacy Examining Board of Canada (PEBC) Document Evaluation. Once you have created a profile, you are required to enrol in Pharmacists' Gateway Canada to obtain your National ID number. The pharmacy regulatory authorities and the Pharmacy Examining Board of Canada cannot access and upload documents or test results to a profile.
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9. What is a National ID Number?

The National ID Number is also called the National Identifier Number. It is a unique number assigned to a candidate after completing the enrolment in Pharmacists’ Gateway Canada. The National ID number is a common identifier used throughout the licensure process by all the partners involved in the process (Pharmacists’ Gateway Canada, Pharmacy Examining Board of Canada and the pharmacy regulatory authorities you have applied to).
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10. When I am creating my password, it keeps on saying that it needs to be a minimum of 7 characters and 1 symbol. What does this mean?

This requirement indicates that you must include 7 characters including either letters or numbers PLUS one special character (symbol) such as: !@#$%^&*().
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11. My phone number is not 10 digits; how can I add my phone number?

The primary phone number field will only accept ten digits. You may wish to remove or add numbers to meet this requirement. Pharmacists’ Gateway Canada’s primary method of communication is by email. It is unlikely that we will contact you by phone if you live outside of Canada.

Please remember to update your contact information once you are in Canada.
If you encounter any technical difficulties updating your phone number, please contact us by email at gatewayinfo@napra.ca.
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12. What is the enrolment fee for?

Pharmacists’ Gateway Canada is managed by NAPRA (National Association of Pharmacy Regulatory Authorities), a not-for-profit organization. It uses the enrolment fee to manage the Gateway operations which includes hosting the website, maintaining the accuracy and integrity of the information on the website and the data stored in the repository, and providing client services (Monday to Friday from 8:30 a.m. to 4:30 p.m., Eastern Standard Time).
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13. I want to make the payment, but I don’t know what billing address means?

A billing address is the address associated with your credit card. The address must match what the card issuing bank has on file, or the payment may not go through.
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14. I have added all the details and consent for collection of personal information, but when I click on the ACCEPT button, I am unable to submit the payment.

Two items must be completed on this enrolment page. You must select the pharmacy regulatory authority (PRA) of the province where you wish to practise AND agree to the Terms and Conditions. You will be able to move forward to the next page of the enrolment once these two items have been completed.

You may select any PRA if you do not know where you wish to practise. You may change your designated PRA at anytime BEFORE applying to the PRA. In some provinces, you are eligible to apply to the PRA after you successfully complete the Pharmacy Examining Board of Canada (PEBC) Evaluating Examination. In other provinces, you may require one or both parts of the Qualifying Examination.
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15. Which province has the simplest process?

Each province may have different requirements for licensure. It is recommended that you review each the PRA and their requirements for licensure in addition to the information found in our “What You Need to Know: Licensure Requirements” section of the website to determine what works best for you.
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16. Can I choose more than one pharmacy regulatory authority to pursue licensure?

Upon initial enrolment you will be able to select one pharmacy regulatory authority (PRA). Once your account has been created, you will have the option to designate additional PRAs with the applicable fee ($340 + tax, if applicable) per additional designated PRA.
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17. I want to change my designated pharmacy regulatory authority. How can I do that?

You may change your designated pharmacy regulatory authority (PRA) if you have not applied to a PRA through Pharmacists’ Gateway Canada. The process is easy:
a. Log into your profile.
b. Click “PRA” on the blue navigation bar.
c. Select the “Update” button.
d. Designate your new PRA.
Once you have applied to a PRA, you cannot change the designated PRA. You must add another PRA i fyou wish to change your jurisdiction of licensure. The process to add a PRA is as follows:
a. Log into your profile.
b. Click “PRA” on the blue navigation bar.
c. Select the “Add New” button.
d. Select the PRA from the drop-down list.
e. Accept the terms and conditions.
f. Pay the non-refundable fee of $340 (plus tax, if applicable).
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18. I am having trouble enrolling in Pharmacists’ Gateway Canada. What should I do?

Pharmacists’ Gateway Canada was designed to work with a full version of Internet Explorer, Windows 10 Edge, Chrome or Firefox on a desktop or a laptop. It will not work on a tablet or a smartphone unless Windows is enabled and you can use Internet Explorer. If you are still experiencing problems with the enrolment page, please send an email to gatewayinfo@napra.ca. If possible, please send a screenshot of the problem.
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19. I did not receive the confirmation email after my enrolment. Where can I find my National ID number?

Please send a request by email to gatewayinfo@napra.ca. Your email should include your name, your date of birth and the date that you enrolled. If possible, please include a copy or a screenshot of your PayPal receipt.
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20. What is the difference between PEBC ID and National ID Number?

The PEBC identification number is assigned after a candidate applies for Document Evaluation. A candidate cannot apply online for the Evaluating Examination until he has been assigned a PEBC identification number.

The National ID Number is assigned to a candidate after completing the enrolment in Pharmacists’ Gateway Canada. It is required on the Pharmacy Examining Board of Canada (PEBC) application forms (i.e., Document Evaluation, Evaluating Examination and Qualifying Examination application forms).
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21. Who has access to my file and can see my information?

The Pharmacy Examining Board of Canada (PEBC) and the National Association of Pharmacy Regulatory Authorities (NAPRA) administrators have authority to upload, download and view certain information on your file as required for the purpose of processing your application for licensure. The pharmacy regulatory authority will have the same authority as PEBC and NAPRA once you apply to them. This step is usually done after successfully completing the Evaluating Examination. Only those required to have access will be given access to your information. Your information is kept completely confidential and will never be sold or available to the public.
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22. Does my account on Pharmacists’ Gateway Canada expire?

Your National ID number and your profile with Pharmacists’ Gateway Canada will remain active for as long as required, to a maximum of 10 years.
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Payment/Refund

 

23. I don’t have a credit card. How can I pay the fee?

PayPal is the only method of payment accepted online. You can use a credit card with or without a PayPal account or you can create an account at www.paypal.com and link your bank account information to pay by e-check or debit card.

You can also ask a relative or a friend who is in possession of a valid credit card to pay on your behalf as the information of the payer and the applicant does not have to be the same, or you can submit a paper application and pay using an international money order or bank draft drawn on a Canadian bank. If you are interested in this option, please send an email to gatewayinfo@napra.ca for more information.
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24. When do taxes apply to purchases made through Pharmacists’ Gateway Canada?

13% harmonized sales tax (HST) applies to all payments made from a bank account within Canada or with a credit card registered to someone in Canada. Taxes will not be charged if payment is made from a bank account or credit card registered to someone outside of Canada. For example, if a candidate is living outside of Canada but the payer’s credit card is registered to someone in Canada, 13% HST will be charged. If the credit card (or bank account) is registered to a person outside of Canada, then HST will not apply.
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25. Are the Gateway fees tax deductible?

Pharmacists’ Gateway Canada is not an educational institution; therefore, the fees are not tax deductible. A payment receipt is sent to you after the transaction. We recommend that you keep a copy in your files.
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26. Can I get a refund if I change my mind?

Goods and services purchased through Pharmacists’ Gateway Canada are not refundable. Exceptions may be made, subject to a $50 administration fee. Email gatewayinfo@napra.ca or call 613-569-9800 for more information.
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Language Proficiency Requirements

 

27. Why am I required to complete the Language Proficiency Test? I’m from an English/French speaking country.

Language proficiency is a requirement for licensure in all provinces in Canada. However, graduates from an accredited Canadian (CCAPP) or American (ACPE) pharmacy program do not have to submit documentation verifying their proficiency in English. Please refer to the “Language Proficiency” section of the website for additional information. If you are still not sure of the requirements, please contact your designated pharmacy regulatory authority directly. It should be noted that in most cases language proficiency results must be submitted directly from the testing centre to NAPRA for review, or, if you have taken the language proficiency test through the International English Language Testing System (IELTS), your results can be made available online through a secure portal.
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28. I was born and raised in Canada. Do I still need to prove fluency?

Language Proficiency is a requirement for licensure in all provinces. Graduates from English pharmacy programs in Canada and the United States do not have to submit documentation verifying their proficiency in English. Please refer to the "What You Need to Know: Language Proficiency" section of the website for additional information.

Some pharmacy regulatory authorities (PRAs) have a policy allowing them to accept non-objective evidence of language proficiency. You may wish to contact the PRA to confirm if you can submit alternative documents demonstrating your language proficiency.
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29. What are the approved English language examinations?

The following webpage (http://www.pharmacistsgatewaycanada.ca/what-language-english-testing.shtml) has a list of accepted language test with the minimum required scores. Please note that you must meet the minimum requirement for each measured score including the overall.
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30. How do I know if my language proficiency results have met the requirements?

Acceptable language proficiency scores can be found on the Pharmacists’ Gateway Canada (Gateway) website under the “Language Proficiency” section. Once the results have been submitted to the Gateway, you can verify them by checking your personalized licensure model in your Gateway account.
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31. How can I add my language proficiency test results to my Gateway profile?

You cannot add the language proficiency results to your profile directly. You may send a scanned copy of your language test results to Gatewayinfo@napra.ca, if you completed the Academic Format of the International English Language Testing System (IELTS ). We will confirm your test result directly with IELTS before adding it to your profile.

You may send us a scanned copy of your Test of English as a Foreign Language Internet-based Test (TOEFL iBT®) to Gatewayinfo@napra.ca. Please ensure that the National Association of Pharmacy Regulatory Authorities (NAPRA) is indicated as the Destination Institution (DI). This will allow us to confirm your results directly with TOEFL before adding them to your profile. Pharmacists’ Gateway Canada will not be able to confirm your TOEFL iBT® results if NAPRA is not the Destination Institution.
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32. Which format of the IELTS is accepted? Academic or General format?

To meet the English language proficiency requirement, you must submit the Academic Format of the International English Language Testing System (IELTS). The General Format does not meet the minimum requirement.
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33. What is the TOEFL iBT® Test Destination Institution (DI) Code for NAPRA?

The Destination Institution (DI) code is 7603. We are listed under the institution name “National Association of Pharmacy Regulatory Authorities”.
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Self-assessment Tools

 

34. Do I have to buy the self-assessment tools?

Purchasing the self-assessment tools is optional. These tools are designed to help individuals, who wish to practice pharmacy in Canada, assess their expectations, skills, and knowledge about becoming a pharmacist in Canada.
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35. Are the self-assessment tools part of the licensure process?

The self-assessment tools are not part of the formal process to obtain a licence in Canada. The tools were developed solely for your personal use.

The Readiness Self-assessment tool is intended to help you become better informed about the Canadian licensing procedures and to make sure you have accurate expectations about the duration, costs, skills and knowledge required to become a licensed pharmacist in Canada.

The Pharmacy Practice Skills and Knowledge Self-assessment Tool was developed to help you determine how your pharmacy skills and knowledge might compare with the standards required for Canadian practice and to help you identify areas where you may require additional education or training.
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Other

 

36. What is the next step after Enrolment in Pharmacists’ Gateway Canada?

The next step in the licensure process is to apply for the Pharmacy Examining Board of Canada’s (PEBC) Document Evaluation. Please go to PEBC’s website (https://www.pebc.ca/index.php/ci_id/3116/la_id/1.htm) for instructions.

The documents for the Document Evaluation must be submitted to PEBC and not to Pharmacists’ Gateway Canada. PEBC’s address is indicated below:

Pharmacy Examining Board of Canada
717 Church Street
Toronto ON M4W 2M4
Canada

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37. How can I get an ECA Report?

On behalf of the Immigration, Refugees and Citizenship Canada (IRCC) – previously known as the Citizenship and Immigration Canada (CIC), the pharmacy Examining Board of Canada (PEBC) is responsible for assessing the authenticity of the primary pharmacist qualification – the candidate’s pharmacy degree. After PEBC has completed the Document Evaluation process, PEBC will generate an ECA Report which will be mailed directly to the candidate. You may request the ECA report from PEBC only if you already have applied or are currently applying for the Document Evaluation.
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38. What is the current status of my PEBC Document Evaluation application?

Pharmacists’ Gateway Canada and the Pharmacy Examining Board of Canada (PEBC) are two separate organizations. Pharmacists’ Gateway Canada cannot confirm the status of your document evaluation. PEBC will release the results to you before updating them in your profile on Pharmacists’ Gateway Canada. You may wish to contact PEBC) directly at pebcinfo@pebc.ca for specific details.
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39. I am a Pharmacist from the United Kingdom (UK), am I still required to sit the PEBC Evaluating Examination?

The licensure process for international pharmacy graduates (IPGs) is the same for all the applicants, except those who graduated from an pharmacy program in the United States accredited by the Accreditation Council for Pharmacy Education (ACPE). There is no exception for candidates who studied in the United Kingdom (UK).

The Pharmacy Examining Board of Canada (PEBC) is the national certification body for the pharmacy profession in Canada. During the licensure process, you will be required to complete the Document Evaluation, Evaluating Examination and both parts of the Qualifying Examination to get the PEBC Certificate of Qualification. This Certificate is required to be licensed in Canada (except for Québec).
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40. Is there any study material available to prepare for the PEBC Examinations?

The Pharmacy Examining Board of Canada (PEBC) has information to help you prepare for the Evaluating Examination and Qualifying Examination. Both webpages below contain instructions, sample questions and review guides specific to each examination.

Evaluating Examination: http://www.pebc.ca/index.php/ci_id/3123/la_id/1.htm
Qualifying Examination: http://www.pebc.ca/index.php/ci_id/3148/la_id/1.htm
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41. When do the Pharmacy Examining Board of Canada’s (PEBC) Examinations expire?

The PEBC Document Evaluation results are valid for five years from the date on the results letter. This means that you must successfully complete the Evaluating Examination while the document evaluation results are still valid.

The PEBC Evaluating Examination results do not expire.

The PEBC Qualifying Examination has two parts. Once you successfully complete one part, you have three years to successfully complete the remaining part.
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42. How can I apply to my designated pharmacy regulatory authority (PRA)?

As part of your application with the pharmacy regulatory authority (PRA), you must complete the “Apply to PRA” section through your profile with Pharmacists’ Gateway Canada. This will allow the PRA to view your profile information, examination results and documents scanned in by the Pharmacy Examining Board of Canada (PEBC).

Please complete the following steps:

1.Ensure you are using a full version of Internet Explorer (on a desktop or laptop).
2.Log into your profile with Pharmacists’ Gateway Canada.
3.Click on "PRA" on the blue bar at the top of the page.
4.Confirm that the appropriate PRA is selected.
5.Click on “Apply”.

Your application will be reviewed in the next business day. A notification email will be sent to you and the PRA once this review is completed.
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43. Do you have a list of international pharmacy programs that are accepted in Canada?

Pharmacists’ Gateway Canada does not have a list of accepted pharmacy programs. During the Document Evaluation, the Pharmacy Examining Board of Canada (PEBC) will examine your transcripts and determine whether the courses you took are equivalent to the Canadian standards for entry to practise in pharmacy.
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44. How can I get detailed information on how I can immigrate to Canada?

The licensure and immigration processes are separate. Pharmacists' Gateway Canada is not involved in the immigration process. Please contact the Government of Canada https://www.canada.ca/en/immigration-refugees-citizenship.html for more information regarding the immigration process.
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45. Is it possible to go to Canada on a tourist visa to apply for the Evaluating Examination or should I apply for immigration beforehand?

You may appear for the Pharmacy Examining Board of Canada (PEBC) Evaluating and Qualifying examination while you have a visitor visa.

It is important to note that you will be required to have the appropriate authorization to work in Canada from Immigration, Refugees and Citizenship Canada (IRCC) when you are applying to the pharmacy regulatory authority (PRA) of the province where you wish to work. In most provinces, you are eligible to apply to the PRA after you successfully complete the PEBC Evaluating Examination.

Please note that the licensure and immigration processes are separate. Pharmacists' Gateway Canada is not involved in the immigration process. You are responsible for obtaining the appropriate authorizations required during the licensure process from the IRCC.
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46. What happens if I forget my username or password?

If you have forgotten your password to login to Pharmacists’ Gateway Canada, you can use the ”Forgot Password” icon on the sign-in page or contact client services. If you have forgotten your username, you will need to contact client services directly by calling 613-569-9800 or emailing gatewayinfo@napra.ca.
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47. What are your hours of operation?

Client services operate Monday to Friday from 8:30 a.m. to 4:30 p.m. EST. Pharmacists’ Gateway Canada is available online 24 hours a day, 7 days a week.
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48. Can I come to your office in person?

Pharmacists’ Gateway Canada is only accessible to candidates by telephone Monday to Friday, between the hours of 8:30 a.m. and 4:30 p.m., Eastern Standard Time, or in writing, by mail or email. The office is not open to the public.
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